SERVPRO Is Ready For When Storms Hit!

11/14/2021 (Permalink)

Our trained crews are ready to respond 24/7 to storm or flood damage in Griffith, Schererville, Crown Point, Merrillville, Highland, Munster, Dyer.

SERVPRO ofWestern Lake County specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today (219) 922-9300. 

Have Smoke Or Soot Damage - Call SERVPRO!

11/14/2021 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Home. Talk about stinky!

Smoke and soot is very invasive and can penetrate every nook and cranny in your home, causing hidden damage and odor. Our smoke damage expertise allows us to inspect and assess the extent of the damage to develop a plan of action.  

Smoke and soot facts:

• Hot smoke migrates to cooler areas and upper levels of a structure.
• Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
• The type of smoke may greatly affect the restoration process.

Our Fire Damage Restoration Services

Since each situation is a little different, a unique solution is tailored for your specific conditions. We have the equipment and experience to restore your fire and smoke damage.  We will also treat your property with care.

Have Questions about Fire, Smoke, or Soot Damage? Call Us Today – (219) 922-9300.

SERVPRO Tip - How To Prevent A Kitchen Fire

11/14/2021 (Permalink)

If you ever experience a fire in your home call SERVPRO of Western Lake County (219) 922-9300. We have a highly trained team and we are always here!

Cooking fires are the most common house fire.  They are also the most dangerous.  Follow these tips to keep your family and home safe while in the kitchen.

Never leave the kitchen

While you are cooking or even while you are just preheating the oven, never leave a hot stove or oven unattended.  The most common kitchen fires are caused by leaving cooking food unattended.  If for some reason you have to leave the kitchen, be sure to remove all pots and pans from the hot stove top and from inside the oven. 

Be aware of your surroundings

While you are cooking, try to avoid wearing long-sleeves or any clothing that might be too big for you.  Also, if you have long hair try to keep it tied back while cooking.  Be aware of where you place kitchen towels and oven mitts, make sure to keep them away from the hot stove top.  Make sure there is not anything flammable near the stove top while it is on.

Be prepared

If there ever should be a fire in the kitchen, make sure you are prepared.   Make sure to check and change the batteries in the smoke detector regularly.  Make sure your fire extinguisher is up to date and not damaged.  Also, if a fire was to occur in your home make sure to go over a fire escape plan with your family so that they know where to go and what to do.

If you ever experience a fire in your home call SERVPRO of Western Lake County (219) 922-9300.  We have a highly trained team and we are always here to help.  

Do You Know The Importance of Being IICRC Certified Firm? We Do & Are!

11/14/2021 (Permalink)

We are an IICRC Certified Firm!

SERVPRO of Western Lake County is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. I

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

About SERVPRO of Western Lake County

SERVPRO of Western Lake County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. In fact, both owners are IICRC certified as Master Water Restorers! Very rare indeed. This is what sets SERVPRO of Western Lake County apart. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO Is The #1 Leader In Cleaning & Restoration

11/14/2021 (Permalink)

We are faster to any size disaster, no damage is too small for SERVPRO of Western Lake County.

SERVPRO is a cleaning and restoration company dedicated to serving your cleaning and restoration needs, remediating damage “Like it never even happened.” SERVPRO of Western Lake County is an independently owned and operated franchise owned by James & Nancy Adomitis, to learn more about Todd and Tina, check out our Company Profile. 

SERVPRO Franchise Professionals are leader is fire and water damage cleanup and restoration, as well as mold mitigation and remediation. We are faster to any size disaster, no damage is too small for SERVPRO of Western Lake County

Are you in need of any cleaning or restoration services? Call SERVPRO of Western Lake County today! (219) 922-9300

We offer many services, including fire and water damage restoration, mold remediation, as well as various cleaning services. We clean from your flooring to your ceiling. We can help you with any of your carpet, wall, and ceiling cleaning as well as cleaning your HVAC, air ducts, and much more. Visit our Cleaning Services Overview page for more information about SERVPRO of Western Lake County.

Have You Cleaned Your Air Ducts? Because they are DIRTY!

10/20/2021 (Permalink)

Breathe easy with SERVPRO of Western Lake County.

It's true. Even if you are the cleanest of clean, your air ducts still collect dirt and debris. In addition to normal accumulation of dust and dirt, our homes also collect pet hair, smoke from cigarettes or cigars, and any materials from home renovation. 

Some people are more sensitive to these contaminants, especially those with allergies or asthma. 

SERVPRO of Western Lake County belongs to the NADCA, or the National Air Duct Cleaning Association. This is a pretty big deal - not many have this special accreditation. They offer continuing education and certification. 

Some of the benefits of getting your air ducts clean include: 

1. Indoor Air Quality: Thing about it. You are breathing in everything that is recirculating in your home. Through our normal day-to-day, we generate a lot of contaminants and air pollutants, such as dander, dust, and chemicals. These are pulled into your HVAC system and recirculated 5 - 7 times each day!
2. Energy Savings: According to the U.S. Department of Energy, 25 to 40% of energy used to heat or cool our homes is wasted. Add contaminants, and it makes your system work even harder. 

So, get your ducts cleaned by SERVPRO of Western Lake County, and breathe easy. Call (219) 922-9300 today. 

The vital importance of maintaining your home

3/23/2021 (Permalink)

Maintaining your home is often regarded as one of those tedious tasks that is easy to push to the side. However, as many homeowners have learned the hard way, every dollar spent on home maintenance has the potential to save you hundreds of dollars in total maintenance cost down the line. Here’s a couple of areas to focus on to save you money fast:


Look for Leaks


Water leaks are usually simple to fix but can easily lead to disastrous results if left unattended for too long. Mold and mildew can take root and grow in wet spots in your home and can be very expensive to remove. Get ahead of mold by conducting a sweep of your home and checking all plumbing for leaks. Walkthrough your residence and inspect for active dripping or water stains on ceilings and walls.

It is also important to check your roof after any major weather event to make sure no leaks have sprung. In the emergency event of major roof damage, have the contact information of a roof tarping specialist ready to mitigate further damage. This is a maintenance cost worth investing in.


Assess Your HVAC System


Having a well-maintained HVAC system can save you a lot of money in the long run. Heating and cooling systems that are in tip top shape run at peak efficiency, ensuring that you get the best value out of your energy costs. Routine monthly inspection of air filters should become part of your facility management plan for your home. Performing frequent maintenance on heating and cooling systems will help prolong the lifespan of your HVAC system.


Check the Gutters

Regular cleaning of your home’s gutters can help prevent devastating damage to your home. Gutters can become clogged with leaves, branches and other debris which could lead to wood rot, pest infestations and leaks. These costs can pile up quickly and can be avoided by annual maintenance of your gutters and downspouts.

Regular maintenance may not be the most enjoyable part of being a homeowner, but knowing that putting couple of extra dollars towards maintenance cost can save you thousands in remediation.

We have the safety equipment that is vital to do the job!

3/23/2021 (Permalink)

Along with being a leader in the fire and water cleanup and restoration industry, SERVPRO® of Western Lake County also offers fast, reliable biohazard and crime scene cleanup.

A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments. Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. 

Equipped with the necessary safety equipment and cleaning products, we help turn unsafe environments into clean, safe, homes and offices. We can help with a variety of biohazard, crime scene, or vandalism issues.

Sewage Backups

Sewage backups and dark water intrusions are more than smelly deposits – these damages also introduce harmful microorganisms into a structure. We remove the sewage, contaminants, and moisture, and help ensure the structure is properly cleaned, disinfected, and deodorized.

Blood Borne Pathogens

Our technicians remove and dispose of bodily fluids, tissue, and other potentially pathogenic substances resulting from accident, trauma, crime, or death. We thoroughly clean, disinfect, and deodorize the structure.

Crime Scene Residues

From fingerprint powder and evidence gathering chemicals to tear gas and pepper spray residues, we can clean and restore your property and contents.

Vandalism

We provide general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods, and human or animal waste.

We offer 24/7 service; so don’t hesitate to call us day or night to start the restoration process. If your business experiences damage of any kind, we’ll make sure your property is cleaned up and ready for business.

Busted Pipe? Toilet Overflow? SERVPRO is Here to Help!

2/1/2021 (Permalink)

Whether you are dealing with a busted pipe or toilet overflow, water damage in your commercial building is never fun. When this happens, there are so many things to think about that people often become overwhelmed and miss some important steps. Preparing your team and yourself ahead of time and having a proper protocol in place can make a big difference. Be sure to follow these guidelines when dealing with this type of problem.

Identify the Source

Cleaning up the mess is extremely important, but if you don't identify the source, the issue will keep happening. One of the most common sources of the leak in a commercial building is broken pipes. Besides that, you may be looking at a flooded toilet or roof damage. Getting the problem fixed right away may help you avoid larger issues down the road.

Take Safety Measures

If you are dealing with contaminated water, you need to take the proper safety precautions. Sewage contains bacteria and viruses and should be dealt with accordingly. Clearly mark the area off and wear the right equipment when cleaning up. You may want to call a professional to come to help you in this situation.

Document the Damage

Do not try to leave the water damage in place for the insurance company to come look at. Instead, you should take photographs from every angle before you begin the water cleanup. Leaving it can actually lead to more problems, which the insurance agents may view as neglect. Be sure to call them as soon as possible to get the ball rolling.

Depending on the size and severity of the water damage, you may be able to handle it yourself. If you are dealing with unsanitary water, such as a toilet overflow, or if you are at all uncomfortable identifying and fixing the leak, you may want to call a professional water restoration company to come to help you.

So call us today! We are faster to any disaster and are here to help get you back to "Like it never even happened."

Ask The Experts: How do I know if my commercial building is a flood risk?

2/1/2021 (Permalink)

Dealing with water damage isn’t something that your neighbors will envy you for. It can be absolutely devastating for your commercial property, not to mention the possibility of being temporarily displaced, and business put on hold. In preparation for the possibility of a flood in your area, here are a few precautionary steps to ensure you are prepared.

1. Know your flood risk.

It’s important to keep track of your region’s flood risk. There are a number of factors that can determine your flood risk, but keep in mind that nowhere in the United States is free of flood risk. If you live in a coastal city during hurricane season, your flood risk will dramatically increase. Other areas with typically high flood risk include low-lying areas near bodies of water or downstream from a dam or levee.

2. Know your insurance options.

When it comes to natural disaster-type flash floods, typical commercial insurance policies often will not cover the damage. Flood insurance is a separate policy purchased through FEMA, so it’s important to keep that in mind if you do live in an area with high flood risk. It’s also important to familiarize yourself with local disaster restoration companies and choose the one you prefer beforehand since the time to act must be immediately after the flood. 

3. Know the signs of water damage.

Some floods are more severe than others, and in those cases, it will be obvious when your business has been affected. In other cases, however, water damage can be more insidious and it’s important to recognize the signs, as well as knowing the different types of water that can damage your home. Blackwater, for example, is highly contaminated and will cause severe odor and mold damage to your property if not treated immediately. Flood water is, in every case, considered black water. Grey water can also cause damage but is derived from appliances and pipes in your building.

Ask The Experts: How do I minimize water damage?

1/14/2021 (Permalink)

Here are some great tips on dealing with water damage! Don't forget through...the best tip of all is make sure you call SERVPRO should disaster strike! 

• Don’t treat flood water (regardless of source) in unwanted places lightly.
• Water that comes in from the outside of your home can bring in harmful bacteria from outside into your home.
• Even if your basement only has an inch of water in it or is even damp it is the perfect breeding ground for mold.

Even if your damage seems like it just affected your carpet water can wick-up onto your walls and get them wet risking the growth of mold if not treated properly. If your walls are made of drywall water can wick-up as much as 30 inches!

Here are some great tips on minimizing water damage to your basement. You will thank us we promise! 

1) Call your insurance company and report your        loss right away.

• Have them assign a water mitigation company to your claim or call SERVPRO as soon as possible to take care of your mitigation needs and let your adjuster/agent know you have already called someone out.

2) Disconnect the power, unplug any electronics and remove electronics, furniture, and moveable items to areas that are dry.

• Remember, the faster you get items out water’s way the more likely you’ll be able to save them.

3) Get rid of the water.

• If your sump pump is the issue, have a plumber out right away to fix the sump pump and/or replace it and this will take care of any standing water.
  • Note: You will still need a mitigation company to extract the water from your carpet.
• If you have a broken pipe, spigot, or a toilet overflow, shut off the water immediately. Have a plumber out right away to fix the issue.
• If you have a wet/dry vac you can use this to suck up the standing water. Be sure to plug it into outlets far away from water and do not use an extension cord as the connection could short out and give you a nasty shock.
• If you have several inches of water you may want to consider renting or purchasing a submersible pump to remove the water while you are waiting for the mitigation company to arrive.
• Pull wet carpet away from walls to prevent wicking up the drywall. This will minimize the damage to your walls

The faster that you can react and follow these tips as well as get a mitigation company out to your home the better chances you have of saving your flooring, drywall, and personal items, keepsakes, and the less time your home will be in disarray.

So give us a call if disaster strikes! We are faster to any disaster and are ready to make things "Like it never even happened."

Ask The Experts: What might winter weather mean for my business?

1/14/2021 (Permalink)

This time of year, a winter storm is imminent. While not every storm will cripple a business, it is still necessary to be prepared. Along with frigid temperatures and snow, winter can create problems with plumbing and operations. Therefore, it is essential to make a plan for the worst-case scenario.

1. Prepare Your Building

In an effort to prepare for potential storm damage, it is wise for a business to focus on plumbing and electricity. Outside plumbing should be shut off and cleared to prevent freezing and possible burst pipes. Additionally, it may be a good idea to secure a generator if your business does not already have one. If your company does have a generator, it is a good investment to have it serviced before the winter weather sets in.

2. Plan for Ice and Snow

Any winter storm is going to bring issues of snow and ice. Being prepared for this situation means having a plow service on contract and ensuring that all walkways and driveways are cleared and salted. It is vital to do everything in your power to ensure that customers do not get hurt on the way into your business.

3. Focus on Inventory

Also, as storms have the potential to cause significant business interruption as well as property damage, it is vital to take an accurate inventory of all your assets. This inventory will be used for insurance claims if property damage results in an inventory loss. You should move stock to a secure and climate-controlled area, photographing and documenting everything. This will help streamline the process if a claim is made.

4. Make a List of Contacts

While taking inventory is necessary, it is also crucial to make a list of emergency contacts. This list should include all personnel who are essential to your operations. Additionally, you should include a disaster restoration specialist in the Western Lake County area in case of an emergency.

Winter storm season can produce significant threats to business operations. Massive snowfalls and ice storms can wreak havoc on a business, so it is essential to have a plan like the one above.

Check out reviews and more info about us on Google, Better Business Bureau, Facebook, Yelp and Angie's List.

Ask The Experts: What Is A Web Soot?

1/10/2021 (Permalink)

Being fire restoration specialists we have seen a lot of fire damaged homes and businesses over the years. Sometimes the extent of the damage is very evident especially when the damage is on the walls and ceilings of homes. Other times the most extensive part of the damage is in the attics, or trapped between walls where it is unseen until we dig in with our inspection. 

One of the most common visible instances of fire damage are the black spider webs that seem to spring out of nowhere after a fire. These spider webs are actually called “Soot Tags” and actually don’t have anything to do with spider webs. So you can put your worries to rest because there is no such thing as “fire spiders” as one customer put it. 

Soot Tags form in areas of low circulation when petroleum/synthetic based sources burn. In a fire the heat of the fire moves into colder areas since the air seeks to create equilibrium. Since that soot is riding the air with that heat soot particles follow the air into those colder areas with low circulation and are able to concentrate. Since that soot is a product of combustion the particles themselves are charged which makes it quite easy for them to create long chains of soot or soot tags. So while it looks like a lot of soot got stuck on pre-existing spider webs it is actually a whole new structure. 

If your home or business is affected by smoke or fire damage give us a call so we can start making it “Like it never even happened.” 

We are faster to any disaster and are ready and waiting to put our experience to work for you! 

Ask The Experts: Removing mold from a work of art

12/30/2020 (Permalink)

Many artists know very well that accidents can happen at any time, such as a careless brush stroke or knocked over paint palate. Unfortunately, some accidents are larger than others. An unexpected flood in your studio can force you to partake in some very necessary mold cleaning. Follow the steps below if your house in has recently experienced a flood that resulted in some moldy paintings.

1. Dry Any Remaining Moisture.
It's natural to want to remove the mold as quickly as possible. The best way to protect the painting is to prevent the mold from spreading any more than it already has. Do this by setting the painting out in direct sunlight to dry for a few hours.

2. Carefully Brush Away Dried Mold.
You must be very careful during this step to avoid brushing off the paint itself. Use a soft-bristled brush, such as a sawdust brush to carefully sweep away the dried bits of mold.

3. Create a Cleaning Solution.
Fill a spray bottle with clean water and add a few drops of bleach. It doesn't take a lot of bleach to erase the mold damage. Mist the painting where the mold was located on both sides of the canvas. It's important to note that this cleaning solution should only be used on canvas oil paintings. Acrylic and watercolor paints are water-soluble, and using this type of cleaning solution is likely to wash away the painting.

4. Dry the Painting Again.
Hang the painting on a rack to allow the mold cleaning solution to dry completely. You can place the canvas back into direct sunlight if you wish to speed up this process.
Mold cleaning is typically a tough job that you would tackle aggressively. However, this is not the case when you wish to preserve your precious paintings. The above technique should help you eliminate any mold growing on your canvas oil paintings without damaging the artwork itself. Remember to contact mold remediation experts for assistance with any unwanted mold growth.

Why SERVPRO? Faster to any disaster!

12/30/2020 (Permalink)

When your Business has incurred damage from fire, flood or a storm, you may need a local restoration team like SERVPRO who can be Faster to Any Size Disaster. These professionals are preferred vendors for many insurance providers for a number of reasons. Here are three you may want to know about.

1. Locally Owned

Choosing a local restoration team allows for a faster response time to your business. Not only do they know the area allowing them to arrive on scene quickly, but this will allow them to more quickly assess the damage and begin cleaning operations. Staying local also allows the restoration team quick access to any tools and materials they may need from their own office, without having to wait an extended length of time for their delivery.

2. Large Scale Resources

While they are a locally owned company, these professionals also have access to corporate resources. This means they can be Faster to Any Size Disaster, Whether that means handling a small leak, or calling in large scale equipment for a heavy-duty job, they can restore your business “Like it never even happened.”

3. Trained for Various Needs

These professionals are also often listed as preferred vendors by the company handling your insurance claim because not only can they meet industry restoration standards, but because they can deal with a variety of disaster types. SERVPRO professionals have gone through the training necessary for dealing with fire, smoke, soot, water, storm, flooding, and mold damage. This means that even if one damage type has lead to another they have the ability to take care of your company.
If you need a local restoration crew who can be Faster to any size disaster, choose SERVPRO. These professionals are already in your area allowing them to respond quickly. They also have access to larger resources if needed. In addition, your local restoration team has been trained to handle a variety of damage types.

SERVPRO Tips: Don't be a statistic!

12/29/2020 (Permalink)

Don't be a homeowner to come home from a vacation with a wet house! Turn off the water!

Frozen and broken water pipes are not thought of as a catastrophe or anywhere near the same scale as a natural disaster, but damage from water is the most prevalent, yet least recognized catastrophe. In fact, frozen and broken water pipes rank No. 2 only behind hurricanes in terms of both the number of homes damaged and the amount of insurance claim costs in the U.S. In most cases, pipes break during freezing weather.

As temperatures fall, water expands and causes localized pressure. When the pressure becomes too great, a break occurs. This may create a pinhole leak, hairline break or large crack.

Damage from frozen and broken water pipes can be a homeowner's nightmare.  When a pipe bursts, water gushes from the pipe like a fire hydrant turning a basement into a lake within a few minutes.  Water from frozen and broken pipes causes the most damage while people are away from home or while they're on vacation and their home is vacant.  Make sure you turn off the water before you leave so you can return to a safe and clean home!  SERVPRO can help repair any water damage if you come home to a flooded house!

SERVPRO Tips: A Pound of Cure

12/29/2020 (Permalink)

SERVPRO is here to help when a disaster strikes. We are also here to help you prevent disaster from striking. With all of the frigid cold temperatures occurring everyone needs to be taking the appropriate steps to prevent this.

Any type of water line can freeze when it goes below 32 degrees. This occurs when the water inside the pipe freezes, the ice causes an increase in pressure, and when the pressure gets to high it bursts.

Steps to prevent this:

• Assess Conditions
• Adjust Habits
• Add Insulation

Assess Conditions

One of the most important prevention tips is to make sure that your pipes are in optimal condition. This can be done by having a plumber inspect your pipes and replacing older pipes, if instructed. It is known that PEX tubing is more flexible than copper so it is less likely to freeze and burst.

Adjust Habits

People leave for vacation all of the time throughout the cold season. If you are to leave your home make sure to keep it at least above 60 degrees. Some other habits to practice are run your ceiling fans in reverse, keep garage doors shut, close outdoor vents, keep interior doors open, and disconnect all outdoor hoses.

Add Insulation

Some areas in a home are not temperature controlled, that is why it is smart to add insulation to these areas. These areas can be the attic, basement, and crawl space.

So give us a call! We are faster to any disaster and ready to make things "Like it never even happened."

We are here to help you when disaster strikes

12/29/2020 (Permalink)

SERVPRO is here to help when a disaster strikes. We are also here to help you prevent disaster from striking. With all of the frigid cold temperatures occurring everyone needs to be taking the appropriate steps to prevent this.

Any type of water line can freeze when it goes below 32 degrees. This occurs when the water inside the pipe freezes, the ice causes an increase in pressure, and when the pressure gets to high it bursts.

Steps to prevent this:

• Assess Conditions
• Adjust Habits
• Add Insulation

Assess Conditions

One of the most important prevention tips is to make sure that your pipes are in optimal condition. This can be done by having a plumber inspect your pipes and replacing older pipes, if instructed. It is known that PEX tubing is more flexible than copper so it is less likely to freeze and burst.

Adjust Habits

People leave for vacation all of the time throughout the cold season. If you are to leave your home make sure to keep it at least above 60 degrees. Some other habits to practice are run your ceiling fans in reverse, keep garage doors shut, close outdoor vents, keep interior doors open, and disconnect all outdoor hoses.

Add Insulation

Some areas in a home are not temperature controlled, that is why it is smart to add insulation to these areas. These areas can be the attic, basement, and crawl space.

So give us a call! We are faster to any disaster and ready to make things "Like it never even happened."

SERVPRO Tips: With the cold comes the ice, but don't worry, SERVPRO of Western Lake County is here to help

12/29/2020 (Permalink)

Now that old man winter is here to stay, it's time to think of the snow buildup that is happening on your roof top.  While roofs covered in fresh snow can make a pretty wintery scene, it can also do much damage under the blanket of snow and into your home.  The snow starts to melt and then re-freezes which causes more stress to the roof of your home.   As the ice slowly melts over time, water seeps beneath shingles, under the tar paper, and eventually into the plywood beneath, causing damage to your roof, fascia and soffit.

Ice buildup in your gutters prevents the flow of melted snow to your down spouts for proper drainage. The stacked up ice and snow causes the run off to flow over the lip of your gutters and create long icicles.

Clearing the snow the first 3 to 4 feet of the roof after every snow fall with a roof rake will go a long way in helping to protect your home this winter from the formation of ice dams.

Should you have any water damage to the inside of your home or would like assistance in properly removing of the snow to your roof, please contact SERVPRO for all your needs. 

We are faster to any disaster and ready to make things "Like it never even happened."

Ask The Experts: Why Your Business Needs An ERP

12/21/2020 (Permalink)

The SERVPRO Emergency READY Profile is a startup approach that provides the critical information needed to begin mitigation and recovery services. It is designed to serve as a quick reference of important building and contact information.  By working with SERVPRO’s Emergency READY Profile, your business can reduce the amount of damage a disaster can cause to your commercial building. SERVPRO is the leader in water and fire damage response and can help you quickly get your property back to preloss condition.

The SERVPRO Emergency READY Profile Advantages:

• A no-cost assessment of your facility. This means there is no need to allocate funds, giving you a great value at no cost.  
• A concise Profile Document that contains only the critical information needed in the event of an emergency. It takes minimal time to complete and will not take you away from your other current projects. But it will save a lot of time if ever needed.  
• A guide to help you get back into your building following an unexpected disaster. This helps minimize the amount of time your business is inactive by having an immediate plan of action.  
• Establishes SERVPRO as your disaster mitigation and restoration provider. You have a provider that is recognized as an industry leader and is close by to help you.
• Identification of the line of command for authorizing work to begin. This saves time, so we can begin the work of mitigating the damage which can save you time and money.
• Provides facility details such as shut-off valve locations, priority areas, and priority contact information. Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.” 

The Best Way to Reduce Business Interruption Following a Disaster is to Plan For it NOW!

Did You Know?

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, many of them had a preparedness plan in place.  Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are “Ready for whatever happens” speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

So give us a call today and let us help you make sure you have a plan should disaster strikes! 

Ask The Experts: Contaminated Water After The Storm

12/21/2020 (Permalink)

Should you experience a flood in your home after a storm, our team of technicians will inspect your home or business to determine the appropriate plan of action for the type of water encountered.

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

• May contain untreated sewage, harsh chemicals, and microbes
• Water from flooding rivers or sewer backup

24 Hour Emergency Service

Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. Our technicians at SERVPRO are available 24 hours a day, 365 days a year for any emergency situations that arise. We have been a trusted name in safety and properly restoring homes and businesses for almost 15 years! We are here to help!

Ask The Experts: The Dangers of Dark Water

12/21/2020 (Permalink)

Should you experience a flood in your home after a storm or otherwise, our team of technicians will inspect your home or business to determine the appropriate plan of action for the type of water encountered. It's very possible you have 'black water" in your home that mustn't be touched.

"Black water", aka category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

• May contain untreated sewage, harsh chemicals, and microbes
• Water from flooding rivers or sewer backup

24 Hour Emergency Service

Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. Our technicians at SERVPRO are available 24 hours a day, 365 days a year for any emergency situations that arise. We have been a trusted name in safety and properly restoring homes and businesses for over 15 years! We are here to help.

Ask The Experts: What Can I Do To Prevent Floods?

12/20/2020 (Permalink)

So far, it's impossible to prevent rain from falling and high waves to overflow their banks. The control of natural events is still out of the hands of humans. However, there are some flood prevention tactics that can keep properties safe from damage. You may recognize some of these methods in action. Town planners are often responsible for actions, such as

• Keeping waterways clear
• Installing and maintaining drainage systems
• Clearing litter and debris out of waterways and drainage systems

Communities situated near large bodies of water may have sea walls, tide gates, and sandbag barriers in place. These structures are intended to prevent tide and its waves from bringing too much were onshore.

In many communities, retaining walls such as levees, lakes, dams, retention ponds, and reservoirs are used to hold excess water. These are especially helpful under flooding conditions. Today, many of these solutions are structured to function as attractive landscaping, as well as providing flood prevention.

This solution involves a small reservoir that is connected to a waterway. The reservoir serves as temporary water storage until the water is able to flow back into the waterway. It also holds water and gives the community a longer amount of time to evacuate when necessary.

Bare soil is much more likely to wash away than land help in place by trees, shrubs, and grasses. You may see vegetation throughout your neighborhood that will break up the flow of moving water, reducing erosion, and limiting the flow of floodwaters.

If you're not sure what you can do to reduce the necessary flood cleanup and damages around your commercial property, contact water and flood remediation professionals in your area for more advice. These professionals can offer advice about the impact of litter and the ways that high water is most likely to affect your property.

What steps can you take to improve flood prevention? Make your voice heard as a business owner. Engage in civic planning and take time to learn more about flooding.

If a disaster does strike, give us a call! We are faster to any disaster and are here to help make things "Like it never even happened."

Ask the Experts: Ways To Save Money On Home Repairs

12/20/2020 (Permalink)

Maintaining your home is often regarded as one of those tedious tasks that are easy to push to the side. However, as many homeowners have learned the hard way, every dollar spent on home maintenance has the potential to save you hundreds of dollars in total maintenance costs down the line. Here’s a couple of areas to focus on to save you money fast:


Water leaks are usually simple to fix but can easily lead to disastrous results if left unattended for too long. Mold and mildew can take root and grow in wet spots in your home and can be very expensive to remove. Get ahead of mold by conducting a sweep of your home and checking all plumbing for leaks. Walkthrough your residence and inspect for active dripping or water stains on ceilings and walls.

It is also important to check your roof after any major weather event to make sure no leaks have sprung. In the emergency event of major roof damage, have the contact information of a roof tarping specialist ready to mitigate further damage. This is a maintenance cost worth investing in.

Having a well-maintained HVAC system can save you a lot of money in the long run. Heating and cooling systems that are in tip-top shape run at peak efficiency, ensuring that you get the best value out of your energy costs. Routine monthly inspection of air filters should become part of your facility management plan for your home. Performing frequent maintenance on heating and cooling systems will help prolong the lifespan of your HVAC system.


Regular cleaning of your home’s gutters can help prevent devastating damage to your home. Gutters can become clogged with leaves, branches and other debris which could lead to wood rot, pest infestations, and leaks. These costs can pile up quickly and can be avoided by the annual maintenance of your gutters and downspouts.

Regular maintenance may not be the most enjoyable part of being a homeowner, but knowing that putting a couple of extra dollars towards maintenance costs can save you thousands in remediation.

The Importance of the first 48 hours after a fire

12/19/2020 (Permalink)

The first 48 hours after fire damage occurs can make the difference between restoring versus replacing your property and personal belongings.  SERVPRO can help prevent fire damage from creating long-term problems.  Our trained professionals provide timely response with mitigation services ranging from fire, smoke and soot removal to contents claims inventory and document restoration.These services help ensure your property, belongings and memories are restored to preloss condition when possible.  

A back draft of emotions often sweeps over the homeowners after a fire ravages a home.  Fear, uncertainty, stress and doubt about the future of the property can overwhelm the homeowner long after the flames have been extinguished and the smoke has cleared. 

After the first wave of heroes have rescued the property, let SERVPRO help you restore it.  

So, before you risk doing further damage by attempting to clean up the damage yourself, call us! We are faster to any disaster and are here to use our expertise to help you get back to preloss condition! 

When mold strikes your business, SERVPRO is here for you

12/19/2020 (Permalink)

Just like in your home, you also need to be concerned with mold in commercial buildings. Mold can be found almost anywhere and can grow on virtually any organic substance, as long as there is moisture and oxygen present. When excessive moisture accumulates in buildings or on building materials, mold starts to grow, particularly if the moisture problem remains undiscovered or unaddressed. Although it is impossible to completely eliminate all mold and mold spores, you can control mold growth by controlling the moisture indoors.

In commercial buildings, moisture problems may include:

• Roof leaks
• Landscaping or gutters directing water into or under the building
• Unvented combustion appliances
• Delayed maintenance or insufficient maintenance

As mentioned before, the key to mold control is moisture control. Follow these mold prevention tips:

• Fix any leaky plumbing and leaks in the building as soon as possible.
• Look out for condensation and wet spots. Fix sources of moisture problems as soon as possible.
• Prevent moisture due to condensation by increasing the surface temperature or reducing the moisture level in the air.
• Keep heating, ventilation and air conditioning drip pans clean, properly flowing and unobstructed.
• Maintain a low indoor humidity, below 60% relative humidity, 30-50% is ideal.
• Have your building and HVAC inspected and maintained regularly.
• Clean up and dry out wet or damp spots within 48 hours.
• Never let foundations stay wet.

So if disaster strikes, just give us a call! We are faster to any disaster and ready to put our expertise to work for you! 

When fire hits your business, SERVPRO is here for you!

12/18/2020 (Permalink)

If your property has experienced a fire, there are several reasons why you might want to board up structural damage or windows. In addition to keeping the external elements out of a building with fire damage, boarding up can also prevent additional losses due to looting and make the fire cleanup process easier.  SERVPRO offers full-service restoration specialists who can also assist in board-up services.  

Here are four reasons to board-up after a fire.

• In a commercial setting, there may still be viable stock on the premises. If products that appear viable remain in the building, you should consider boarding up. These items may require assessment and cleaning and may not be fit for sale, but having them properly processed rather than stolen can be helpful for insurance purposes.
• You want to protect electronics and other valuables. Depending on the extent of the fire damage, you may be able to restore some electronics or other valuable property to working condition.
• You need to keep out the elements. If the structure of your property has sustained extensive damage, you should try to keep the elements out to prevent additional damage. Exposure to additional water, wind, or sunlight can compound the damage caused by smoke residue and soot.
• You want to limit soot damage. It is generally a good idea to reduce foot traffic on the scene of a recent fire. When soot gets embedded into carpeting or upholstery, it can be much more difficult to restore these materials to a pre-fire condition.

Talk to our experts at SERVPRO about whether boarding up is a good strategy for preventing loss and limiting damage after a fire. Your major concern is likely to be how to recover from fire damage as quickly and completely as possible. Preventing looting and exposure to the elements can make fire cleanup more successful. 

So give us a call! We are faster to any disaster and are ready to take our expertise and put it to work for you! 

The Unpredictability Of Fire

12/14/2020 (Permalink)

Fires can be unpredictable and can unleash a significant amount of damage to homes or businesses. Big or small, no matter what the size of the fire is, the destruction that it can cause can be chaotic, disheartening and can cause a huge inconvenience by forcing you to move out of your home or business temporarily. It will have you questioning what to do next once the smoke clears and the fire department leaves. That’s when you can call on SERVPRO of to provide fire and smoke damage cleanup and restoration. Our SERVPRO technicians are have all the necessary equipment, experience, and are highly trained in all the latest techniques to restore your property back to its previous condition so that you can get back under your own roof.

If you are experiencing fire damage, give our office a call. We are available 24/7 to help make it “Like it never even happened.” We are faster to any disaster and look forward to taking our expertise and putting it to work for you! 

Why SERVPRO? We are the experts in water damage repair!

12/14/2020 (Permalink)

SERVPRO is readily available 24 hours a day, 7 days a week, to help you when you are faced with a water damage emergency.

One particular customer called us when they had a water leak from their kitchen sink which had been leaking for quite some time. They initially thought the issue had been fixed but it turns out, the leak was still occurring. They discovered water covering their kitchen floor so they gave SERVPRO a call. The customer also noticed a smell coming from their cabinet beneath the kitchen sink where mold growth was discovered. The moisture was still present from previous water leaks which had caused the mold to grow over time. When you have water damage that you’re dealing with, make sure to give us a call right away so we can take the proper steps to fully drying out and restoring your property to prevent mold growth. We can make it “Like it never even happened.”

We are faster to any disaster and are eager to take our expertise and put it to work for you! 

Ask The Experts: Flooding vs. Storm Damage

11/14/2020 (Permalink)

Storms can lead to flooding, but flood damage is not the same as storm damage. Although this sounds like a riddle, it is important to understand the difference between the two when you are insuring your commercial property.

Storm Damage
Storms can cause all sorts of damage to a property. The following are some common ways that a storm can damage a business building:

• Wind
• Hail
• Lightning

Damage from the above sources are likely covered under your commercial property insurance policy. However, damage caused by rain is a bit trickier. If the rain entered the building after damage caused by the storm, such as through a roof leak caused by strong winds, the water damage is likely classified as storm damage and covered under the same policy. However, in other situations, water damage from heavy rains may only be covered by a separate flood policy.

Flood Damage
For insurance purposes, flooding is defined as the inundation of two or more acres or properties that are normally dry. The inundation can be caused by heavy rains, mudflow, or overflow from rivers, lakes, and other bodies of water. If the water damage is classified as flooding, it will only be covered if you have a flood policy.

There is another important difference between water damage from a storm and from a flood. While the water from a storm usually comes as rainwater from the sky, flood water has accumulated on the ground and become contaminated with mud, sewage, etc. This is important to keep in mind during the restoration process. Items damaged by floodwater should be thoroughly sanitized. If they cannot be fully disinfected, they should be thrown away.
It is important to discuss your business’s needs with an insurance agent and carefully read through all policies to ensure your business is properly covered in the event of flood damage. In addition to an insurance policy, it is important to select a certified restoration company to help get your property back to normal quickly and safely after a flood or storm.

Ask SERVPRO: Does Insurance Cover "Winter Damages?"

11/11/2020 (Permalink)

You’ll want to review your policy or contact your insurance agency to know for sure what is or isn’t covered. However, most standard homeowner’s insurance policies provide coverage for winter-related storm damage that occurs as a result of wind, snow, ice, freezing rain, and low temperatures.

However, most standard homeowner’s insurance policies do not provide coverage for flood damage. If your home suffers from snowmelt or other winter-related flooding, you may not have coverage unless you have a separate flood insurance policy in place.

If you have a summer home and leave your home unattended during the winter, you may have some additional coverage issues. Some policies may have exclusions for damage that occurred from not being winterized properly or being left unoccupied for a certain period of time.

While your insurance may provide some coverage for winter storm damage, the best option is to take steps to prevent damage from occurring.

• Clean your gutters and downspouts so that melting snow can flow freely away from your home
• Inspect and repair roof shingles and flashing to prevent water damage
• Trim tree branches on your property
• Apply weather stripping and caulking around doors and windows and inspect storm doors and windows for broken glass
• Drain water from pipes leading to exterior faucets and remove garden hoses
• Insulate pipes that are susceptible to freezing
• Have your heating system cleaned and inspected. 

Give us a call if you suspect your home or business has been affected by winter storm damage. We can guide you through the process and make the stressful experience “Like it never even happened.” 

Ask The Experts: How Often Should I Clean My Dryer Vents

11/11/2020 (Permalink)

Fires caused by a clothes dryer are more prevalent than you might think, with approximately 2,900 dryer fires reported each year. A lint fire that results from not regularly cleaning the dryer is the leading cause of clothes dryer-related fires. Every time you dry your clothes, lint is collected in your dryer’s vent and lint traps. It is important that you know when to clean them to prevent a fire from starting in your home.

How Often Should You Clean Out Your Vents?

• Empty Filter Before Every Load: Lint is extremely flammable and can quickly overheat and start a lint fire.
• Clean Filter Every Six Months: It is also a good idea to clean the filter with a nylon brush to help combat clogging.
• Clean Out Vent Pipe Every Three Months: Make sure there is no lint in the pipe and check the outside opening for any debris.
• Have a Technician Visit Once a Year: During the visit, the technician will completely clean your vent system and ensure air can flow freely. 
  
  

How Can You Tell If Your Vent Needs To Be Cleaned? 

Your dryer will often let you know if there is an issue with the vents, but it is up to you to quickly take action and prevent a dryer fire. One common indicator that your dryer’s vents are clogged is that your clothes are not drying quickly. Clogged vents can also trap air and moisture inside your laundry room, making it feel hot and humid inside or even produce a musty smell. If your dryer feels hot to the touch after a load, this also is a sign your vents need to be cleaned. 

A lint fire can be very dangerous and can cause extensive damage to your home, so regular cleaning and maintenance of your dryer are key. However, if a fire does occur, a fire cleanup company can help address any damage.

Why SERVPRO? Multiple Specialties Under One Roof!

11/11/2020 (Permalink)

Demand for damage mitigation and restoration services spikes after a severe storm. Insurance agents and adjusters need to be able to rely on a local mitigation and restoration company to provide timely storm response services. Here are three services that make a local SERVPRO franchise the right choice for storm restoration.

1. Disaster Response

No matter how many properties are affected by a storm, a Disaster Response Team can arrive on each location within a matter of hours. Independent mitigation and restoration services are more likely to be backlogged than a national corporation that can dispatch employees and equipment from nearby franchises to areas that have experienced large losses.

2. Mitigation and Cleanup

The initial stage of storm response involves mitigating damage. In the case of structural damage, this may involve boarding up broken windows or breaches in a building envelope or tarping over a damaged roof. Standing water resulting from flood damage should be extracted as soon as possible. A full-service company can ensure that these initial measures contribute toward complete storm restoration.

3. All-In-One Restoration

A company that offers mitigation and restoration services can reduce the workload on insurance agents and adjusters while simplifying the claim process for property owners. Relying on a one-stop shop may make miscommunication less likely, prevent scheduling conflicts and allow for a faster and more thorough restoration job. Depending on a single service also means that the initial estimate is likely to be more accurate.

These storm restoration services set SERVPRO franchises apart from independent companies. The business model means that each location has the backing of a national corporation and the ability to call on nearby locations for additional personnel and equipment. A single estimate from a service that can clean up damage and rebuild a commercial property can also be more convenient for insurance agents, adjusters, and clients.

Why SERVPRO? We are here to guide you every step of the way!

11/11/2020 (Permalink)

Experiencing a water loss can be a traumatic time for you or your business, so we put together a free guide of 10 things that walks you through the process of what to focus on if you have a water loss in your home or business. 

1. Assess the situation: It is critical to look over the situation and see exactly what you are dealing with. It is critical to make sure that you take plenty of photographs of the damage and make sure that the source of what caused the damage is well documented. It is extremely important to make sure you do not walk or enter the water if the power is still on in the home or business. At this time it is proper to check with your insurance company to see what type of coverage you have.

2. Check was is wet throughout the damaged area: Through the use of moisture meters and other devices, you can begin to see what is wet and not wet. It is critical that you map out the damage and affected area. This can be an important part of the documentation process. 

3. Begin the water extraction process: The first step after the documentation has begun, is to get the water removed as soon as possible. If the water sits for too long it can begin to create secondary damages. Water can be removed by using portable or truck mount extractors. Portables will take more time, and the truck mounts are much faster and efficient. 

4. Begin to remove damaged materials that can not be dried and ventilate enclosed areas: Once all of the water has been extracted, certain flood cuts and other vent holes might be necessary. This is to allow air flow in closed off spaces. If no ventilation is allowed, secondary damage can occur inside the walls. Many times if you are dealing with sewage water, more flood cuts will be necessary. Try to take as many before and after photos as well. 

5. Start to place air movers and dehumidifiers throughout the home or facility: The proper amount of equipment is critical when drying out a structure. It is important to make sure that all of the guidelines of the IICRC are followed to insure proper drying times. Be sure to continue to take plenty of photographs of the equipment in place on the job. 

6. Monitor the drying process daily: Every 24 hours it is critical to make sure that you are checking the facility to make sure that it is drying. Sometimes there might be a delay in the drying process due to the source of the damage not being corrected. If so it will need to be corrected so proper drying can occur. Be sure to document the drying data each day for accurate records. 

7. Remove Equipment: Once the home or building is dry, all of the equipment can be removed. It is important to make sure the right cleaning products are used to clean up the affected area. This will keep other secondary issues from happening as well. 

8. Document with more photos: After the job is complete, be sure to document with more photos. This will keep accurate records for your insurance company from start to finish. You can never take too many photos when dealing with a water loss. 

9. Begin the reconstruction process: Once everything is dry, you can begin to put the pieces back together. In some cases you might have to hire a contractor to do specific tasked like repair damaged drywall from the water. Be sure to continue to document any and all work on your home or business. 

10. Keep complete records on file: After the entire job is complete, be sure to keep all of your records on backup. This can be valuable in case of any secondary damages in the future. 

SERVPRO can handle any water damage job from start to finish. It is critical to make sure you understand the in's and out's of each step mentioned above. SERVPRO has the team and equipment to handle any size job and make sure that it is properly documented along the way. If you have any questions, or need emergency services you can call SERVPRO, 24/7!

We are here to help when it comes to reopening your business during COVID19

10/28/2020 (Permalink)

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

• Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
• Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
• Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Western Lake County today at  219-922-9300 for your Certified: SERVPRO Cleaned consultation.

SERVPRO of Western Lake County Can Help You With Your Water Emergency

3/26/2020 (Permalink)

We live where we work; we might just be your neighbors. This connection ties us to our community and desire to help. Being local also allows us to respond faster than anyone else to your emergency. This fast response can prevent damage from getting worse and leading to additional problems.

All SERVPRO of Western Lake County employees specialize in water damage restoration. We have extensive water damage restoration training, and our process emphasizes regular monitoring and documentation of the drying process from beginning to end. Along with our training we also have the best tools in the business.  advanced equipment help us to remove the water, even hidden moisture, quickly and efficiently. We then dry the structure with powerful dehumidifiers. Finally, our technicians will clean the affected area with professional grade cleaning and sanitizing agents for your comfort and safety.

When a water disaster strikes your home or business, give us a call at (219) 922-9300 and we will make it “Like it never even happened."

SERVPRO of Western Lake County is here to help in this time of need

3/23/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts at SERVPRO of Western Lake County at 219-922-9300.

SERVPRO Is Here To Help After Storm Damage

2/12/2020 (Permalink)

Spring is coming and that means the threat of severe thunderstorms in our area rises. SERVPRO of Western Lake County is here to assist in any storm damage your home or business may encounter.

Wind Damage Restoration

Storms and tornadoes can cause severe wind damage. Roof damage in this situation may range from a missing roof to harsh winds, or rain shearing away asphalt tiles. Correcting roof damage may challenge homeowners after a disaster, since a roof leak may not appear obvious.

How can a roof leak and roof damage escape easy detection in this situation? Wind damage may loosen flashing, eventually causing another roof leak weeks after the storm. Even a subtle roof leak of this nature can produce damp, moldy conditions inside the home. Obtaining fast roof repair may prevent long term interior damage. A wind damage home restoration expert may assist clients in receiving comprehensive roof assessments and roof repair services when hurricane damage afflicts an area. Our expertise helps property owners address storm damage and roof damage more effectively.

Flooding And Recovery

Heavy rains can cause flooding. If the surrounding terrain cannot absorb groundwater, runoff contributes to flooding water. Flood pump failures contribute to basement flooding and contaminated groundwater as well.

Flooding may disrupt municipal water systems. Experts need to assess groundwater and evaluate the condition of pipes following flood damage. Hiring SERVPRO for flood restoration may allow you to begin your cleanup process even before water restoration occurs. 

We are here to help 24/7 and are ready whenever a major storm hits our area!

Check out reviews and more info about us on Google, Better Business Bureau, Facebook, Yelp and Angie's List.

What To Do & Not To Do After A Storm

1/22/2020 (Permalink)

After a storm damages your home or business you can feel lost and vulnerable. Luckily for you, restoring storm and fire damage is the cornerstone of our business. SERVPRO offers 24-hour emergency service meaning we can respond immediately and return your property to its pre-storm condition.

Our employees are trained in storm damage restoration. Our restoration process puts an emphasis on scientific drying techniques, progress monitoring and documentation. SERVPRO has over 1,700 Franchises across the U.S. That means that if a catastrophic storm strikes we can call in additional recourses.

What To Do

• Remove excess water by mopping and blotting.
• Wipe excess water from wood furniture after removal of lamps and tabletop items.
• Remove and prop wet upholstery and cushions.
• Place aluminum foil or wood blocks between furniture legs and wet carpeting.
• Turn air conditioning on for maximum drying in summer.
• Remove colored rugs from wet carpeting.
• Remove art objects to a safe, dry place.
• Gather loose items from floors.

What NOT To Do 

• Don't leave wet fabrics in place. Hang furs and leather goods.
• Don't leave books, magazines or other colored items on wet carpet or floors.
• Don't use your household vacuum to remove water.
• Don't use television or other household appliances.
• Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

When you see the next weather report you can rest easy because SERVPRO is ready to make it “Like it never even happened.”

Check out reviews and more info about us on Google, Better Business Bureau, Facebook, Yelp and Angie's List.

WHY SERVPRO when it comes to fire damage

1/20/2020 (Permalink)

Fire damage to any home or business can be devastating. Knowing there is a way to make the fire look "Like it never even happened," is reassuring. SERVPRO's Production Technicians are trained and equipped to handle an array of damage and are available 24/7.

The first 3 steps to follow after you have experiencing fire damage:

1. Evacuation 

In case there is someone still trapped in the building, because of soot and smoke damage, emergency services should be called such as the fire department to put out any fire remaining.

2. Calling the insurance company

After the fire has been completely put out the most challenging part of the fire restoration process begins. Make a call to your insurance company or agent and inform them of the incident that has just ensued.

3. Contacting your local SERVPRO

Fire damage experts recommend that you stay away from a building that has suffered from a fire until it has been certified safe to enter. Once contacted a project manager will head to your home or business to assess the damages and work with you and your insurance to get you back to preloss conditions. SERVPRO will clean up the smoke smell and soot on all surfaces left after the fire leaving your building looking like the damage never even happened.

Check out reviews and more info about us on Google, Better Business Bureau, Facebook, Yelp and Angie's List.

Preparing For Spring Water Damage Risks

2/27/2019 (Permalink)

The first half of the year tends to be some of the wettest in Indiana. From the frozen, saturated ground of late winter to the constant rain storms of spring, dealing with the water and trying to keep it out of your house can be a constant battle. So what do you do if your home should be the unfortunate victim of water damage this time of year? Below we will go over the steps you should take to lessen the water damage and get your home restored quickly.

First let’s go over a few ways to prepare your house in the unfortunate case that you do have water in your home.

1. Know where your water shut off is. If the water is coming from a broken pipe – often due to freezing – you can stop the flow of water immediately before further damage is done
2. Always store your valuables up high in your basement. Plastic bins are also a great way to keep the water away from your most precious items

Let’s say water is coming in; what do you do?

1. Take Pictures of the Damage It’s important to take pictures of the water damage before trying to clean things up or remove the water. If you have a flooded basement or flooded first floor, be sure to take pictures of all the water damage. This can be important and helpful when filing an insurance claim. If the water damage came from a burst pipe, be sure to take a picture of the pipe.
2. Don’t Use Electricity in Water Damaged Areas If you should suffer extensive water damage, you may want to cut off the power to the whole house. However, if your circuit box is in an affected area, like a basement, do not touch or attempt to check the circuit box. If your circuit breaker is in a dry area, then you may want to make sure the circuits to the water damaged area have been tripped. If they haven’t, you may want to flip them off to reduce any risk of electrical shock.
3. Start Removing the Water If you can get the water out of your house, start doing it as quickly as possible. Contact us and we will get out to you to help. The longer the water sits in your home, the more time it has to damage your home. Standing water can soak further into your drywall, insulation and wood framing leading to more damage from the water which can quickly lead to mold growth and damage.
4. Get the Air Circulating To help reduce the risk of mold damage, it’s important to get the air circulating. If the weather is nice, you can open your windows and doors to allow the outside air to blow through the home. You can also employ fans and blowers to get fresh air circulating around the water damage. If you are in a basement or an area that is particularly damp, you can also use dehumidifiers to draw the moisture out of the air. This can all help to reduce any further water or mold damage to your home.

We are ready to help 24/7 and will help you make it “Like it never even happened.”

Indoor Air Quality Concerns

1/24/2019 (Permalink)

Our friends at National Air Duct Cleaners Association (NADCA) put together a great infographic to show common indoor air pollutants. Did you know that Indoor Air Pollution is in the top 5 of environmental risks for public health? Let’s learn about how SERVPRO can help around your home.

Garage & Bathroom

Your garage & bathroom our prime places to have mold because of moisture. Mold can produce allergens and irritants. Call us to inspect your home if you suspect you have a mold problem. If mold is found, we have the training, equipment, and expertise to remediate your mold infestation.

Living Spaces

Your bedroom and other living spaces can harbor dust mites and pet dander. Vacuuming can temporarily reduce these allergens but in the long-term they settle in your HVAC system. We are always happy to inspect your system. A cleaning is not always necessary and we will be happy to recommend the best way to address your indoor air quality concerns.

Take care of your health and your home’s health by contacting SERVPRO of Western Lake County today. We can run an inspection and provide a recommendation on how to clean up your space today!

Commercial Cleaning by SERVPRO

1/22/2019 (Permalink)

SERVPRO of Western Lake County specializes in Commercial Cleaning Services. Even with regular janitorial cleaning of your space, your office can fall victim to grime, odor, and other wear & tear. We are happy to help with anything from deep cleaning your office floors to water damage from a recent storm.

We can help with the following businesses:

• Small Office Buildings
• Large Office/High-Rise Office Buildings
• Apartment Buildings
• Restaurants
• Hotel/Motels
• Small Retail Stores
• Large Retail/Big-Box Stores
• High-Rise Residential
• Manufacturing & Industrial
• Government/Military

We have the specialized training and products to get your property back to business. Our cleaning services include the following:

• Air Ducts and HVAC
• Biohazard and Sewage
• Trauma and Crime Scene
• Carpet and Upholstery
• Drapes and Blinds
• Ceilings, Walls, and Hard Floors
• Odor Removal and Deodorization
• Vandalism

Have Questions? Call Today – (219) 922-9300

Mold Remediation Facts

1/15/2019 (Permalink)

This is a commercial dehumidifier. . We use this often to dry out rooms

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

• Mold is present almost everywhere, indoors and outdoors.
• Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
• Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
• Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
• Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
• Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Tips on Air Duct Cleaning from NADCA

12/12/2018 (Permalink)

We are proud to be certified by the National Air Ducts Cleaner Association (NADCA). They recently put together a few tips when looking to have your air ducts. 

1. Cutting costs and saving money whenever possible is a priority for many homeowners - but determining when and where to budget the spending can be a bit of a challenge. Companies that offer products and home maintenance services at discounted rates can appear attractive, but consumers must be able to differentiate between the deals that are too good to pass up - and the deals that are just too good to be true.

It’s important to be cautious of the $39.99 type of advertisements for air duct cleaning and HVAC maintenance. It’s likely that the companies offering these highly-discounted deals aren’t offering full-service cleaning and aren’t performing up to the ACR Standard.

To help consumers determine whether or not a company is reputable, NADCA offers these tips:
• Verify that the company is a NADCA member with a certified contractor on staff.
• Ask for proof of license and insurance.
• Request that a system inspection be performed at your home, prior to hiring a contractor.
• Avoid advertisements and discounts for “whole house specials” under $100.

NADCA reminds homeowners that according to the Environmental Protection Agency (EPA), duct cleaning services typically - but not always - range in cost from $450 to $1,000 per heating and cooling system. The estimated cost of services depends on the size of the system being cleaned, accessibility to the unit, climactic region the level of contamination, and the type of duct material.

2. When looking to hire a company for cleaning your air ducts or servicing your HVAC system, it's important to select a reputable business that has gone through the NADCA certification process. As the HVAC Inspection, Maintenance and Restoration Association, NADCA is the leading organization for industry professionals. Companies with NADCA-certified technicians on staff are able to provide the complete service that aligns with the ACR Standard - the standard for the Assessment, Cleaning, and Restoration of HVAC systems.

Clean Your Air Ducts Before the Holidays

11/15/2018 (Permalink)

The time for holiday cheer is fast approaching, bringing with it colder climates and the potential for winter storms. As outdoor temperatures start to drop, homeowners should begin taking steps to stay warm indoors and keep the winter weather out. However, preparing your home for winter involves more than just closing storm windows and turning on the heat. Checking your home’s furnace filter and air ducts is important for maintaining your home’s indoor air quality and keeping you and your family healthy all season long. 

The Hidden Dangers in Your Air Ducts

Your heating and cooling system acts as the lungs of your home, with a connected network of air ducts throughout the building to circulate air from one room to another. Over time, dirt, pet dander, dust, and other contaminants can build up and recirculate around your home five to seven times a day on average. Homes are built to be airtight to keep the heat in and the cold out. This means that circulating contaminants are trapped indoors which could contribute to breathing or health issues, especially during winter months when little fresh air gets inside.

Having a spotless home in preparation for the changing seasons and the annual visits from family is usually high on many homeowner’s holiday to-do lists. However, many common household products used to clean the home are made with organic chemicals that emit natural gases called volatile organic compounds (VOCs) that are bad for your indoor air quality. These compounds can be found in cleaners, hobby supplies, aerosol sprays, and even candles.

On top of dealing with the potential allergen build-up in your ductwork, which could cause increased sneezing and coughing, VOCs bring their own health problems. When exposed to low levels of VOCs over a period of time, people, especially those with respiratory problems, may start to experience nausea, headaches, or dizziness. Exposure to high levels of VOCs may lead to more serious conditions like kidney damage, cancer, or problems with your nervous system.

How Air Duct Cleaning Boosts Holiday Cheer

If you notice increased allergy symptoms or difficulty breathing when the heat is turned on, you may need to address the air quality inside your home with air duct cleaning. Removing, or limiting, the build-up of pollutants in your home before closing everything up for the winter is a crucial step in preventing the negative health effects caused by continued exposure to poor indoor air quality. Maintaining your home’s ventilation system will ensure it is free from dirt, dust, and other things that can clog filters and impact air flow. With a clean heating and cooling system, anyone suffering from poor indoor air quality can instead focus on fighting off the flu or common cold that frequently puts a damper on celebrations.

We would be happy to help with any of your HVAC & Air Duct cleaning needs. Contact us today!

Thanks to our friends at the National Air Duct Cleaners Association for the helpful information!

Here to Help®

10/8/2018 (Permalink)

Here to Help®

Hurricane Florence made landfall causing significant flooding and wind destruction in North and South Carolina, and our local SERVPRO Franchises are already in place and ready to respond.

This mentality is why we became part of the SERVPRO family. The community involvement and Here to Help® campaign is an important element of SERVPRO.

Your local SERVPRO team has stayed right here in Northwest Indiana to help serve our community and storm-damage needs. Our hearts are with those impacted by Hurricane Florence.

Why Choose SERVPRO of Western Lake County?

A Fast Response Is Crucial:
In many cleaning and restoration situations, immediate action is needed. An immediate response helps to minimize the damage and the cleaning and restoration costs. Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of Western Lake County arrives quickly and starts the water extraction process almost immediately.

Highly Trained Water Damage Specialists
SERVPRO of Western Lake County specializes in water and storm damage restoration, including damage caused by hurricanes, storm surges, and wind damage. SERVPRO of Western Lake County has extensive water damage restoration training that enables them to get you back to normal.

The Resources to Handle Storms and Disasters
The SERVPRO of Western Lake County Disaster Recovery Team can provide help whether you're dealing with a tornado, blizzard or flood. Should a disaster strike near you, we are available 24 hours a day and 365 days a year, SERVPRO of Western Lake County Franchise is prepared for the unpredictable.

Squeaky Clean? Absolutely!

9/5/2018 (Permalink)

Before & After Ultrasonic Cleaning

Why, this cleaner is auto-matic. It’s system-matic. Its hyyyyydro-matic. Why, it’s our omegasonic - ultrasonic cleaner!

If your home or business is damaged by fire, you want your valuables to be restored. As if it never happened! At SERVPRO of Western Lake County, we use the latest technology to ensure your items are sparkling clean. Maybe even cleaner than before the fire :)

Our ultrasonic cleaner uses cavitation bubbles to gently clean dirt and grime in the tiniest crevices. We use a water-based solution, which allows us to clean more parts more effectively without hand scrubbing or exposing your home or business to toxic chemicals. It's also great for cleaning non-fire damaged window blinds. 

If you've had fire damage, call SERVPRO of Western Lake County today. We're open 24/7. Call us at (219) 922-9300. 

Does Your Home Have A Mold Problem?

8/29/2018 (Permalink)

In Northwest Indiana, mold can spread through a home in as little as 48 hours. Yikes!

Microscopic mold spores naturally occur almost everywhere! Therefore, mold remediation reduces the mold spore count back to its natural level. Consider the following mold facts:

• Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
• Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. 
• Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
• Mold often produces a strong, musty odor and can lead you to possible mold problem areas.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (219) 922-9300. 

Prepping for Fall

11/4/2015 (Permalink)

With the cold weather coming at us, now is the time to have your furnaces cleaned and checked by a reputable HVAC company. Follow that up with an air duct cleaning by SERVPRO to rid your duct work of any allergens that might have gotten in to the system over the spring and summer. Having your ductwork cleaned may also save a little money on your heating bill.  SERVPRO of Western Lake County is NADCA certified and can clean residential and commercial buildings.  Breathe safely!

Onset of Spring

5/4/2015 (Permalink)

With the beginning of May comes the onset of storm season. Make sure your family has a storm plan in place and all members are aware of the plan. Be aware of weather alerts, and most importantly, Be Safe!

Air Duct Cleaning

3/26/2015 (Permalink)

With the coming of spring, now is a good time to contact us about having your air ducts cleaned!