Recent Posts

SERVPRO Tips: Restoring Commercial Properties Presents Unique Challenges

1/16/2020 (Permalink)

Flooding and water damage events in the Western Lake County area commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

SERVPRO Tips: When it comes to your business, plan now for winter weather

1/16/2020 (Permalink)

This time of year, a winter storm is imminent. While not every storm will cripple a business, it is still necessary to be prepared. Along with frigid temperatures and snow, winter can create problems with plumbing and operations. Therefore, it is essential to make a plan for the worst-case scenario.

1. Prepare Your Building

In an effort to prepare for potential storm damage, it is wise for a business to focus on plumbing and electricity. Outside plumbing should be shut off and cleared to prevent freezing and possible burst pipes. Additionally, it may be a good idea to secure a generator if your business does not already have one. If your company does have a generator, it is a good investment to have it serviced before the winter weather sets in.

2. Plan for Ice and Snow

Any winter storm is going to bring issues of snow and ice. Being prepared for this situation means having a plow service on contract and ensuring that all walkways and driveways are cleared and salted. It is vital to do everything in your power to ensure that customers do not get hurt on the way into your business.

3. Focus on Inventory

Also, as storms have the potential to cause significant business interruption as well as property damage, it is vital to take an accurate inventory of all your assets. This inventory will be used for insurance claims if property damage results in an inventory loss. You should move stock to a secure and climate-controlled area, photographing and documenting everything. This will help streamline the process if a claim is made.

4. Make a List of Contacts

While taking inventory is necessary, it is also crucial to make a list of emergency contacts. This list should include all personnel who are essential to your operations. Additionally, you should include a disaster restoration specialist in the Western Lake County area in case of an emergency.

Winter storm season can produce significant threats to business operations. Massive snowfalls and ice storms can wreak havoc on a business, so it is essential to have a plan like the one above.

SERVPRO Tips- Develop a Business Continuity Plan

1/15/2020 (Permalink)

How quickly your company can get back to business after a tornado, fire or flood often depends on the emergency planning before the devastation of these tragedies. The regular occurrence of natural disasters demonstrates the importance of being prepared for any emergency. While each situation is unique, your organization can be better prepared if you plan carefully, put emergency procedures in place, and practice for all kinds of emergencies. Protect your business investment and give your company a better chance for survival with the following preparation:

Develop a Business Continuity Plan
Your organization's risk needs will vary depending on the specific industry, size, scope, and location. Begin by reviewing your business process flow chart, if one exists, to identify operations critical to survival and recovery. Carefully assess your internal and external functions to determine which staff, materials, procedures, and equipment are absolutely necessary to keep the business operating. You should also establish procedures for succession of management.

Review Insurance Coverage
Inadequate insurance coverage can lead to major financial loss if your business is damaged, destroyed, or simply interrupted for a period of time. Insurance policies vary; check with your agent or provider about things such as physical losses, flood coverage, and business interruption. Understand what your policy does and does not cover.

Prepare Your Emergency Plan
Your employees and co-workers are your businesses' most valuable asset. Communication is essential before, during, and after a disaster. Include emergency information in newsletters, on your company intranet, in periodic employee e-mails and/or other communication tools.

Practice the Emergency Plan
Some disasters will require employees to leave the workplace quickly. The ability to evacuate workers, consumers, and visitors effectively can save lives. If your business operates out of more than one location, establish evacuation procedures for each individual building. If your company is in a high-rise building, an industrial park, or even a strip mall, it is important to coordinate and practice with other tenants or businesses to avoid confusion and potential gridlock.

Secure Your Facility and Equipment
Install fire extinguishers, smoke alarms, and detectors in appropriate places. Secure all entry and exit points and plan for mail safety. Plan what you will do if your building, plant, or store is not usable. Secure valuable equipment.

SERVPRO Tips: Minimizing the harmful damage from water

1/8/2020 (Permalink)

Here are some great tips on dealing with water damage! Don't forget through...the best tip of all is make sure you call SERVPRO should disaster strike! 

  • Don’t treat flood water (regardless of source) in unwanted places lightly.
  • Water that comes in from the outside of your home can bring in harmful bacteria from outside into your home.
  • Even if your basement only has an inch of water in it or is even damp it is the perfect breeding ground for mold.

Even if your damage seems like it just affected your carpet water can wick-up onto your walls and get them wet risking the growth of mold if not treated properly. If your walls are made of drywall water can wick-up as much as 30 inches!

Here are some great tips on minimizing water damage to your basement. You will thank us we promise! 

1) Call your insurance company and report your        loss right away.

  • Have them assign a water mitigation company to your claim or call SERVPRO as soon as possible to take care of your mitigation needs and let your adjuster/agent know you have already called someone out.

2) Disconnect the power, unplug any electronics and remove electronics, furniture, and moveable items to areas that are dry.

  • Remember, the faster you get items out water’s way the more likely you’ll be able to save them.

3) Get rid of the water.

  • If your sump pump is the issue, have a plumber out right away to fix the sump pump and/or replace it and this will take care of any standing water.
    • Note: You will still need a mitigation company to extract the water from your carpet.
  • If you have a broken pipe, spigot, or a toilet overflow, shut off the water immediately. Have a plumber out right away to fix the issue.
  • If you have a wet/dry vac you can use this to suck up the standing water. Be sure to plug it into outlets far away from water and do not use an extension cord as the connection could short out and give you a nasty shock.
  • If you have several inches of water you may want to consider renting or purchasing a submersible pump to remove the water while you are waiting for the mitigation company to arrive.
  • Pull wet carpet away from walls to prevent wicking up the drywall. This will minimize the damage to your walls

The faster that you can react and follow these tips as well as get a mitigation company out to your home the better chances you have of saving your flooring, drywall, and personal items, keepsakes, and the less time your home will be in disarray.

So give us a call if disaster strikes! We are faster to any disaster and are ready to make things "Like it never even happened."

SERVPRO Tips: Soot Webs

1/8/2020 (Permalink)

Being fire restoration specialists we have seen a lot of fire damaged homes and businesses over the years. Sometimes the extent of the damage is very evident especially when the damage is on the walls and ceilings of homes. Other times the most extensive part of the damage is in the attics, or trapped between walls where it is unseen until we dig in with our inspection. 

One of the most common visible instances of fire damage are the black spider webs that seem to spring out of nowhere after a fire. These spider webs are actually called “Soot Tags” and actually don’t have anything to do with spider webs. So you can put your worries to rest because there is no such thing as “fire spiders” as one customer put it. 

Soot Tags form in areas of low circulation when petroleum/synthetic based sources burn. In a fire the heat of the fire moves into colder areas since the air seeks to create equilibrium. Since that soot is riding the air with that heat soot particles follow the air into those colder areas with low circulation and are able to concentrate. Since that soot is a product of combustion the particles themselves are charged which makes it quite easy for them to create long chains of soot or soot tags. So while it looks like a lot of soot got stuck on pre-existing spider webs it is actually a whole new structure. 

If your home or business is affected by smoke or fire damage give us a call so we can start making it “Like it never even happened.” 

We are faster to any disaster and are ready and waiting to put our experience to work for you! 

Don't be a vacation water damage statistic!

12/26/2019 (Permalink)

Don't be a homeowner to come home from a vacation with a wet house! Turn off the water!

Frozen and broken water pipes are not thought of as a catastrophe or anywhere near the same scale as a natural disaster, but damage from water is the most prevalent, yet least recognized catastrophe. In fact, frozen and broken water pipes rank No. 2 only behind hurricanes in terms of both the number of homes damaged and the amount of insurance claim costs in the U.S. In most cases, pipes break during freezing weather.

As temperatures fall, water expands and causes localized pressure. When the pressure becomes too great, a break occurs. This may create a pinhole leak, hairline break or large crack.

Damage from frozen and broken water pipes can be a homeowner's nightmare.  When a pipe bursts, water gushes from the pipe like a fire hydrant turning a basement into a lake within a few minutes.  Water from frozen and broken pipes causes the most damage while people are away from home or while they're on vacation and their home is vacant.  Make sure you turn off the water before you leave so you can return to a safe and clean home!  SERVPRO can help repair any water damage if you come home to a flooded house!

When Icicles Attack Your Home

12/26/2019 (Permalink)

Now that old man winter is here to stay, it's time to think of the snow buildup that is happening on your roof top.  While roofs covered in fresh snow can make a pretty wintery scene, it can also do much damage under the blanket of snow and into your home.  The snow starts to melt and then re-freezes which causes more stress to the roof of your home.   As the ice slowly melts over time, water seeps beneath shingles, under the tar paper, and eventually into the plywood beneath, causing damage to your roof, fascia and soffit.

Ice buildup in your gutters prevents the flow of melted snow to your down spouts for proper drainage. The stacked up ice and snow causes the run off to flow over the lip of your gutters and create long icicles.

Clearing the snow the first 3 to 4 feet of the roof after every snow fall with a roof rake will go a long way in helping to protect your home this winter from the formation of ice dams.

Should you have any water damage to the inside of your home or would like assistance in properly removing of the snow to your roof, please contact SERVPRO for all your needs. 

We are faster to any disaster and ready to make things "Like it never even happened."

SERVPRO Tips: An Ounce of Prevention, A Pound of Cure

12/26/2019 (Permalink)

SERVPRO is here to help when a disaster strikes. We are also here to help you prevent disaster from striking. With all of the frigid cold temperatures occurring everyone needs to be taking the appropriate steps to prevent this.

Any type of water line can freeze when it goes below 32 degrees. This occurs when the water inside the pipe freezes, the ice causes an increase in pressure, and when the pressure gets to high it bursts.

Steps to prevent this:

  • Assess Conditions
  • Adjust Habits
  • Add Insulation

Assess Conditions

One of the most important prevention tips is to make sure that your pipes are in optimal condition. This can be done by having a plumber inspect your pipes and replacing older pipes, if instructed. It is known that PEX tubing is more flexible than copper so it is less likely to freeze and burst.

Adjust Habits

People leave for vacation all of the time throughout the cold season. If you are to leave your home make sure to keep it at least above 60 degrees. Some other habits to practice are run your ceiling fans in reverse, keep garage doors shut, close outdoor vents, keep interior doors open, and disconnect all outdoor hoses.

Add Insulation

Some areas in a home are not temperature controlled, that is why it is smart to add insulation to these areas. These areas can be the attic, basement, and crawl space.

So give us a call! We are faster to any disaster and ready to make things "Like it never even happened."

SERVPRO Tips: What To DO When Foul Odors Attack Your Home or Business

12/26/2019 (Permalink)

WHY SERVPRO’s Water Removal Techniques Can Make a Difference in Your Home

If you have been asking yourself WHY SERVPRO should be your preferred water removal service provider, then read on. After a water damage incident, one thing that we check for is the odor. To neutralize the unpleasant odors, our technicians adopt various tactics. First, we determine the cause of the odor. As water comes into contact with organic materials, rotting may take place and lead to the formation of the odors. At the same time, the odor can emanate from wet materials that are not thoroughly dry. Our services certainly come in handy in eliminating odor in your property.  

To deal with the odor problem after water damage, our SERVPRO Franchise professionals start by determining the source of the odor. In most cases, the smell usually emanates from multiple sources; thus we employ different methods in the deodorization process. To perform the job satisfactorily, we have the latest technical equipment and a vast wealth of knowledge on how to deal with such situations.  

When removing the unpleasant smell, our SERVPRO Franchise professionals understand that one type of deodorization agent cannot fight all types of water damage odor. For that reason, we use different types of deodorants to eliminate the different types of odor. Depending on the situation we are dealing with, we may decide to use thermal foggers or ULV foggers to dispense the deodorants.  

There are different types of deodorants that our technicians use. They include masking agents that cover the smell with a pleasant smell. We can also use filtration and absorption agents which combine with the odor particles causing them to fall on surfaces that we later on clean. After deodorization, we can apply disinfectants to inhibit the growth of mold.  

SERVPRO has a track record in eliminating bad smells from both commercial and residential properties. We are faster to any disaster and are here to make things "Like it never even happened."

SERVPRO Tips: Ways to Save Money On Your Home Repairs

12/20/2019 (Permalink)

Maintaining your home is often regarded as one of those tedious tasks that are easy to push to the side. However, as many homeowners have learned the hard way, every dollar spent on home maintenance has the potential to save you hundreds of dollars in total maintenance costs down the line. Here’s a couple of areas to focus on to save you money fast:


Water leaks are usually simple to fix but can easily lead to disastrous results if left unattended for too long. Mold and mildew can take root and grow in wet spots in your home and can be very expensive to remove. Get ahead of mold by conducting a sweep of your home and checking all plumbing for leaks. Walkthrough your residence and inspect for active dripping or water stains on ceilings and walls.

It is also important to check your roof after any major weather event to make sure no leaks have sprung. In the emergency event of major roof damage, have the contact information of a roof tarping specialist ready to mitigate further damage. This is a maintenance cost worth investing in.

Having a well-maintained HVAC system can save you a lot of money in the long run. Heating and cooling systems that are in tip-top shape run at peak efficiency, ensuring that you get the best value out of your energy costs. Routine monthly inspection of air filters should become part of your facility management plan for your home. Performing frequent maintenance on heating and cooling systems will help prolong the lifespan of your HVAC system.


Regular cleaning of your home’s gutters can help prevent devastating damage to your home. Gutters can become clogged with leaves, branches and other debris which could lead to wood rot, pest infestations, and leaks. These costs can pile up quickly and can be avoided by the annual maintenance of your gutters and downspouts.

Regular maintenance may not be the most enjoyable part of being a homeowner, but knowing that putting a couple of extra dollars towards maintenance costs can save you thousands in remediation.