Recent Posts

We are here to help when it comes to reopening your business during COVID19

10/28/2020 (Permalink)

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Western Lake County today at  219-922-9300 for your Certified: SERVPRO Cleaned consultation.

SERVPRO of Western Lake County Can Help You With Your Water Emergency

3/26/2020 (Permalink)

We live where we work; we might just be your neighbors. This connection ties us to our community and desire to help. Being local also allows us to respond faster than anyone else to your emergency. This fast response can prevent damage from getting worse and leading to additional problems.

All SERVPRO of Western Lake County employees specialize in water damage restoration. We have extensive water damage restoration training, and our process emphasizes regular monitoring and documentation of the drying process from beginning to end. Along with our training we also have the best tools in the business.  advanced equipment help us to remove the water, even hidden moisture, quickly and efficiently. We then dry the structure with powerful dehumidifiers. Finally, our technicians will clean the affected area with professional grade cleaning and sanitizing agents for your comfort and safety.

When a water disaster strikes your home or business, give us a call at (219) 922-9300 and we will make it “Like it never even happened."

SERVPRO of Western Lake County is here to help in this time of need

3/23/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts at SERVPRO of Western Lake County at 219-922-9300.

SERVPRO Tips: Saving Money By Maintaining Your Home in Griffith, Indiana

3/4/2020 (Permalink)

Areas to Focus on To Save You Money Fast

Maintaining your home is often regarded as one of those tedious tasks that is easy to push to the side. However, as many homeowners have learned the hard way, every dollar spent on home maintenance has the potential to save you hundreds of dollars in total maintenance cost down the line. Here’s a couple of areas to focus on to save you money fast:


Look for Leaks


Water leaks are usually simple to fix but can easily lead to disastrous results if left unattended for too long. Mold and mildew can take root and grow in wet spots in your home and can be very expensive to remove. Get ahead of mold by conducting a sweep of your home and checking all plumbing for leaks. Walkthrough your residence and inspect for active dripping or water stains on ceilings and walls.

It is also important to check your roof after any major weather event to make sure no leaks have sprung. In the emergency event of major roof damage, have the contact information of a roof tarping specialist ready to mitigate further damage. This is a maintenance cost worth investing in.


Assess Your HVAC System


Having a well-maintained HVAC system can save you a lot of money in the long run. Heating and cooling systems that are in tip top shape run at peak efficiency, ensuring that you get the best value out of your energy costs. Routine monthly inspection of air filters should become part of your facility management plan for your home. Performing frequent maintenance on heating and cooling systems will help prolong the lifespan of your HVAC system.


Check the Gutters

Regular cleaning of your home’s gutters can help prevent devastating damage to your home. Gutters can become clogged with leaves, branches and other debris which could lead to wood rot, pest infestations and leaks. These costs can pile up quickly and can be avoided by annual maintenance of your gutters and downspouts.

Regular maintenance may not be the most enjoyable part of being a homeowner, but knowing that putting couple of extra dollars towards maintenance cost can save you thousands in remediation.

Flooding Damage in Crown Point, Indiana & What To Do About It

3/4/2020 (Permalink)

Flooding is a phenomenon that can humble a homeowner. The power of water is always intimidating to face. Take it slow and assess your situation before moving forward.

Why Is It Flooded?

A basement flood can come from a lot of different places. Oftentimes those sources are out of your control. If the flood is weather related, you will need to wait until the storm has passed and your yard is no longer flooded before you can do anything about your basement. Some common examples of sources of flooding are:

  • Heavy rain or storm
  • Pipe rupture
  • Appliance malfunction
  • Improper basement sealing

What Can You Do?

The first thing you should take care of is stopping the flow of water, if possible, by turning off the main water line. Then you can minimize the hazard to your safety by turning off the electricity and wearing protective gear like boots and gloves. You can rent submersible pumps from hardware or construction stores to get all the water out of there. Be sure to point the loose end of the pump away from the house, preferably into a storm drain. Then you will need thoroughly dry everything so that you don't end up growing mold, as well.

Who Should You Call?

If you don't have any experience with pumps, it's probably a good idea to call a professional water damage remediation company. They have specialized knowledge and tools to thoroughly remove all signs that there was a flood. They can handle every aspect of the situation, including pipe repair. They will also know exactly what will need to be thrown away, and what can be restored. You should also call your insurance to find out if they will cover the costs.
Each and every flooding scenario is different, depending on the circumstances of its origin and the capabilities of your household. Exercise precaution and don't make any hasty decisions. Your basement is counting on you!

SERVPRO of Western Lake County Is Equipped With The Safety Equipment Needed To Help You!

2/12/2020 (Permalink)

Along with being a leader in the fire and water cleanup and restoration industry, SERVPRO® of Western Lake County also offers fast, reliable biohazard and crime scene cleanup.

A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments. Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. 

Equipped with the necessary safety equipment and cleaning products, we help turn unsafe environments into clean, safe, homes and offices. We can help with a variety of biohazard, crime scene, or vandalism issues.

Sewage Backups

Sewage backups and dark water intrusions are more than smelly deposits – these damages also introduce harmful microorganisms into a structure. We remove the sewage, contaminants, and moisture, and help ensure the structure is properly cleaned, disinfected, and deodorized.

Blood Borne Pathogens

Our technicians remove and dispose of bodily fluids, tissue, and other potentially pathogenic substances resulting from accident, trauma, crime, or death. We thoroughly clean, disinfect, and deodorize the structure.

Crime Scene Residues

From fingerprint powder and evidence gathering chemicals to tear gas and pepper spray residues, we can clean and restore your property and contents.

Vandalism

We provide general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods, and human or animal waste.

We offer 24/7 service; so don’t hesitate to call us day or night to start the restoration process. If your business experiences damage of any kind, we’ll make sure your property is cleaned up and ready for business.

Check out reviews and more info about us on GoogleBetter Business BureauFacebookYelp and Angie's List.

SERVPRO Is Here To Help After Storm Damage

2/12/2020 (Permalink)

Spring is coming and that means the threat of severe thunderstorms in our area rises. SERVPRO of Western Lake County is here to assist in any storm damage your home or business may encounter.

Wind Damage Restoration

Storms and tornadoes can cause severe wind damage. Roof damage in this situation may range from a missing roof to harsh winds, or rain shearing away asphalt tiles. Correcting roof damage may challenge homeowners after a disaster, since a roof leak may not appear obvious.

How can a roof leak and roof damage escape easy detection in this situation? Wind damage may loosen flashing, eventually causing another roof leak weeks after the storm. Even a subtle roof leak of this nature can produce damp, moldy conditions inside the home. Obtaining fast roof repair may prevent long term interior damage. A wind damage home restoration expert may assist clients in receiving comprehensive roof assessments and roof repair services when hurricane damage afflicts an area. Our expertise helps property owners address storm damage and roof damage more effectively.

Flooding And Recovery

Heavy rains can cause flooding. If the surrounding terrain cannot absorb groundwater, runoff contributes to flooding water. Flood pump failures contribute to basement flooding and contaminated groundwater as well.

Flooding may disrupt municipal water systems. Experts need to assess groundwater and evaluate the condition of pipes following flood damage. Hiring SERVPRO for flood restoration may allow you to begin your cleanup process even before water restoration occurs. 

We are here to help 24/7 and are ready whenever a major storm hits our area!

Check out reviews and more info about us on GoogleBetter Business BureauFacebookYelp and Angie's List.

What To Do & Not To Do After A Storm

1/22/2020 (Permalink)

After a storm damages your home or business you can feel lost and vulnerable. Luckily for you, restoring storm and fire damage is the cornerstone of our business. SERVPRO offers 24-hour emergency service meaning we can respond immediately and return your property to its pre-storm condition.

Our employees are trained in storm damage restoration. Our restoration process puts an emphasis on scientific drying techniques, progress monitoring and documentation. SERVPRO has over 1,700 Franchises across the U.S. That means that if a catastrophic storm strikes we can call in additional recourses.

What To Do

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do 

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

When you see the next weather report you can rest easy because SERVPRO is ready to make it “Like it never even happened.”

Check out reviews and more info about us on GoogleBetter Business BureauFacebookYelp and Angie's List.

WHY SERVPRO when it comes to fire damage

1/20/2020 (Permalink)

Fire damage to any home or business can be devastating. Knowing there is a way to make the fire look "Like it never even happened," is reassuring. SERVPRO's Production Technicians are trained and equipped to handle an array of damage and are available 24/7.

The first 3 steps to follow after you have experiencing fire damage:

1. Evacuation 

In case there is someone still trapped in the building, because of soot and smoke damage, emergency services should be called such as the fire department to put out any fire remaining.

2. Calling the insurance company

After the fire has been completely put out the most challenging part of the fire restoration process begins. Make a call to your insurance company or agent and inform them of the incident that has just ensued.

3. Contacting your local SERVPRO

Fire damage experts recommend that you stay away from a building that has suffered from a fire until it has been certified safe to enter. Once contacted a project manager will head to your home or business to assess the damages and work with you and your insurance to get you back to preloss conditions. SERVPRO will clean up the smoke smell and soot on all surfaces left after the fire leaving your building looking like the damage never even happened.

Check out reviews and more info about us on GoogleBetter Business BureauFacebookYelp and Angie's List.

SERVPRO Tips: Restoring Commercial Properties Presents Unique Challenges

1/16/2020 (Permalink)

Flooding and water damage events in the Western Lake County area commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

Check out reviews and more info about us on GoogleBetter Business BureauFacebookYelp and Angie's List.